Applicable Terms and Conditions

Strathlorn Travel Ltd offers purchase of accommodation, flights and car rentals via World Choice Travel.com. Booking and payment for these services is made directly with World Choice Travel.com and as such your agreement is with them and not Strathlorn Travel Ltd. WorldChoiceTravel.com is registered with the State of Florida as a Seller of Travel. Registration No. ST-31090. Any agreement with World Choice Travel.com shall be governed by and construed in accordance with the laws of the State of Florida, USA. The terms of your agreement can be seen here.

Other products including but not limited to Australian Adventure Tours, Canadian & Alaskan Tours, Eastern Canadian Tours are package holidays as defined by the The Package Travel, Package Holidays and Package Tours Regulations 1992 (SI 1992 No 3288) and are covered by the following terms and conditions.

Any arrangements which you make while you are actually on holiday and which are not made through us are ones for which we have no responsibility or liability.

1. Your booking When you make a booking with Strathlorn Travel Ltd you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon Strathlorn Travel Ltd accepting any monies from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions in conjunction with the information set out in our Confirmation/Invoice form the entire agreement between yourself and Strathlorn Travel Ltd.

2. Making a booking When you make a booking with Strathlorn Travel Ltd and we accept it, the total cost of the holiday becomes payable immediately, unless we have agreed that you should pay a deposit initially. A Confirmation/Invoice will then be sent to you. The full balance of your holiday must be paid a minimum of 90 days before departure. Failure to pay by due date may lead to cancellation of the booking.

Exceptions to deposit and when balance due For a very few higher priced journeys the operators we use require a slightly higher deposit or the balance a little earlier. We will advise you on booking if this applies.

3. Prices Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increased taxes such as VAT. When a surcharge is payable an administration charge of £2.50 per person together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you of the amount due. We reserve the right to change our prices at any time before you book including any special offers we may from time to time have which may not be the same as set out in our publicity material.

All Canadian trips are subject to a 7% Goods and Services Tax (GST) which we are bound to collect when you pay the balance on your trip. Visitors to Canada should get a leaflet from Canadian Customs when they enter the country, telling them how to reclaim all or part of this tax after they return home. We regret we can play no part in your dealings with the government to reclaim this tax.

Not included in Price Each trip is slightly different and you should check details on our Confirmation/Invoice, but generally these are not included: travel to the departure point, airfares (except when stated), passport and visa fees, travel insurance, excess baggage charges, airport departure and other taxes (see below), gratuities, extra meals, laundry, alcoholic drinks, optional tours, and any items of a personal nature.

4. Changes by you If you wish to change your Tour booking with Strathlorn Travel Ltd in any way and we can accept the change, we reserve the right to make a charge of £10.00 per person per amendment provided that your instructions in writing are received two months or more prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as specified in Condition 5 below, apply.

5. If you cancel your booking You or any member of your party may cancel all or part of your Tour at any time providing that the cancellation is made in writing to us by the person who made the original tour booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below. 

Most adventure vacations have limited space and any cancellation can greatly affect the operation of the trip, so we regret deposits are strictly non-refundable. For this reason we strongly recommend you take out cancellation insurance (see condition 13 below)

6. If we amend your booking It is unlikely that we will have to amend your Tour booking. Occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours or by substitution of accommodation originally booked with one of a lower grade. If you do not wish to accept a material change we will give you a full refund.

This is the only recompense that will be paid to you. As we do not control the day-to-day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival at your destination. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

7. If we cancel your booking We reserve the right in any circumstance to cancel your Tour booking. However, in no case will we cancel your booking less than 90 days prior to departure unless it is for reasons outside of our control or for late or non-payment by you. If we have to cancel your booking (other than for late or non-payment by you) we will offer you a full refund of all monies paid in respect of the Tour booking.

8. Our Liability  

(i) Our obligations, and those of our suppliers providing any service or facility involved in any part of your Holiday or Tour, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements will be proper performance of our, and our suppliers', obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.

(ii) For claims which do not involve death or personal injury, we accept liability, subject to paragraph (i) above and (iv) below, should any part of your Holiday or Tour not be as described in the brochure or elsewhere by us before you leave the U.K. If we accept liability, we will, subject to paragraphs (v) and (vi) below, pay you reasonable compensation in accordance with English law. However, the maximum we will pay you in any circumstances is twice the price of the original Holiday or Tour cost. This maximum will only be payable when every aspect of your Holiday or Tour has gone wrong and you have not received any benefit from your Holiday or Tour. Any sums received by you from suppliers will be deducted from any sum paid to you as compensation by us.

(iii) For claims which involve death or personal injury as a result of an activity forming part of your Holiday or Tour, we accept liability subject to paragraph (i) above and (iv) below. If we accept liability, we will, subject to paragraphs (v), (vi) and (vii) below, pay you reasonable compensation in accordance with English law.

(iv) We accept liability in accordance with paragraphs (i), (ii) and (iii) above and subject to paragraphs (v), (vi) and (vii) below except where the cause of the failure in your Holiday or Tour or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the Holiday or Tour and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.

(v) Where a claim (whether for personal injury or non personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the amount of compensation you will receive will be limited in accordance with and/or in an identical manner to the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol) the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your Holiday or Tour.

(vi) You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled "Complaints".

(vii) Should you become ill while on Holiday, you must, in addition to reporting your illness to our representative, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.

(viii) If you or any member of your party suffers illness, injury or death, through misadventure, as a result of any activity which does not form part of your contracted Holiday or Tour arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £1500 per booking form. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.

(ix) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Holiday or Tour.

9. Documentation Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ascertain by consulting your own doctor if necessary the specific precautions deemed prudent for the country/resort you intend to visit and ensure that the appropriate medication/inoculations or other precautions are taken.

10. Liability release & medical forms Some tours require a liability release and medical form to be completed. These must be signed and returned with your balance 90 days prior to the scheduled departure date. If applicable in your pre-departure package you will get a medical-health questionnaire and a liability release form. The purpose of the former is to get essential information on your health and your food preferences. The latter is to release us and our contracted operators from all liabilities whatsoever in connection with the adventure vacation you have purchased. These forms are essential for safety and legal reasons and must be returned signed by each participant when the balance is due. If we do not have these forms signed in our possession at that time we reserve the right to cancel your reservation without refund.

(Occasionally, an operator may ask you to sign a second liability release form when you arrive for your trip. This is because the operator's insurers insist on their own wording and not ours. We regret this inconvenience but you will have to sign this form too if you want to take part in the trip.)

We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier's duly authorised agents and according to such carrier's regulations. When you book accommodation (whether provided or not) its availability or provision is subject to the 'house rules' of the hotel or other accommodation providing or undertaking to provide such accommodation.

11. Termination We reserve the right in our absolute discretion to terminate your tour arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you. This includes any person who fails to advise us of a medical condition or of a disability which prevents their full participation on a tour. If we are not informed in this way we cannot be held responsible for any inconvenience or costs incurred by you and this may include our refusal to complete your holiday arrangements. Cancellation charges of 100% would apply in these circumstances.

12. Unused Services No refund will be due to you in respect of non-utilisation of any part of the Tour arrangements made for you.

13. Insurance It is a condition of the agreement between us that you take out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you not effect suitable travel insurance cover then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

14. Tour Descriptions are provided by us in good faith and every care is taken to ensure accuracy. Between publication and your holiday, changes can and do occur. We feel it is right to point out that advertised itineraries, activities and facilities may be subject to change by the various suppliers concerned. There may be occasions when an advertised itinerary, facility or activity is not available during your own holiday. This may be due to insufficient numbers, weather, operational or maintenance reasons. All accommodation gradings for overseas holidays are those provided by the countries concerned.

15. Complaints We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by telephoning our UK office from wherever you may be. If a problem arises during your Holiday or Tour it is important that you advise our representative at the earliest opportunity who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.

15. Applicable Law Any contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.